Contact Us

Frequently Asked Questions

Please read our FAQ before sending us a message

We use premium full-grain leather, ethically sourced from trusted tanneries. Each product is handcrafted by skilled artisans and built to last — both in style and durability.

You can place an order directly through our website: www.mimmoleather.com.
Select your product, add to cart, and follow the checkout process. We’ll contact you shortly to confirm the order.

We currently accept:

  • bKash (Personal/Merchant)
  • Cash on Delivery (COD) – only within Dhaka Metro

Estimated delivery times:

  • Inside Dhaka: 2–5 working days
  • Outside Dhaka: 4–8 working days

Our delivery partner will call you before dispatching your parcel.

Yes. You may return the product on the spot if you’re not satisfied, provided that:

  • It is in its original condition and packaging
  • It is unused and undamaged

Simply hand it back to the delivery person.

Yes. If your item has a manufacturing defect, we offer:

  • Repair,
  • Exchange, or
  • Refund, depending on the issue.
    Please contact us within 7 days of receiving the item.
  • You can cancel any order by contacting us on social media or via phone.
  • If we can’t reach you within 3 days to confirm your order, it will be automatically canceled.
  • If your parcel has already been shipped, delivery charges will apply.

Refunds may take 5–10 working days to process. Deductions apply for:

  • Delivery charges (if the product was already shipped)
  • Payment gateway fees (for online transactions)

Note: Defective products are eligible for exchange or repair only — not refunds.

Yes. We offer a 30-day warranty against manufacturing defects under normal usage. This does not cover:

  • Wear and tear
  • Water damage
  • Misuse or unauthorized repairs

We try our best to match real product colors, but slight variations may occur due to screen settings and natural leather texture. Every piece is unique — that’s part of its charm.

You can reach us via:

📧 Email: mimmoleather@gmail.com

📞 Phone: +880 1335 990 330

📱 Facebook / Instagram: @mimmoleather

🌐 Website: www.mimmoleather.com

Send us an email